CRM & MARKETING AUTOMATION AGENCY
Customer Retention
The probability of selling to a new customer is only 5-20%, compared to 60-70% for existing customers
And yet, only 18% of businesses focus on retention.
Don’t sleep on this potential like your competitors do.
For many businesses, retention is the difference between profit and loss.
It’s certainly how most of our clients have found success, and a 54% growth in customer lifetime value.
Most people think of marketing in terms of customer acquisition: converting strangers into customers through various channels.
And whilst this is important, it takes a lot of effort and is often not profitable.
Your marketing strategy should never stop when someone becomes a customer.
Instead, pay attention to the people who’ve already invested in your business.
Using customer retention helps you:
- Increases your sales/profit
- Grow your business at scale by building a reliable customer base
- Turn casual buyers into brand advocates & lifetime buyers
- Build customer loyalty
- Increase the frequency of purchase and average transaction value
- Cross-sell and upsell other products to existing customers
- Provide hyper-personalised customer service
- Increase your marketing ROI
- Prompt customers to share reviews and feedback
- Send content that is relevant and resonates with your audience at the right time
lets do this
Ready to get started?
If you’ve heard enough, let’s not waste time.
Book a 15-minute call with us here to take the next step.
Our Approach
No two clients are the same, so the specifics of what we do are tailored precisely to your needs. What is consistent, unique and proven is how we do it.
Client Success Stories
We can talk about our services all we want; the proof of the pudding is always in the eating. Find out how we’ve been changing real businesses for the better.
CRM & MARKETING AUTOMATION AGENCY
We're a platform agnostic agency
Related Services
Marketing Operations
Reap all the benefits and support an expert marketing operations team has to offer, without building one yourself
Data and Analytics
If you don’t know your data, you can’t grow your business. At least not as successfully as you could…