The probability of selling to a new customer is only 5-20%, compared to 60-70% for existing customers
And yet, only 18% of businesses focus on retention.
Don’t sleep on this potential like your competitors do.
For many businesses, retention is the difference between profit and loss.
It’s certainly how most of our clients have found success, and a 54% growth in customer lifetime value.
Most people think of marketing in terms of customer acquisition: converting strangers into customers through various channels.
And whilst this is important, it takes a lot of effort and is often not profitable.
Your marketing strategy should never stop when someone becomes a customer.
Instead, pay attention to the people who’ve already invested in your business.
Using customer retention helps you:
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Client Success Stories
We can talk about our services all we want; the proof of the pudding is always in the eating. Find out how we’ve been changing real businesses for the better.