Customer Retention

The probability of selling to a new customer is only 5-20%, compared to 60-70% for existing customers

And yet, only 18% of businesses focus on retention.

Don’t sleep on this potential like your competitors do.

For many businesses, retention is the difference between profit and loss.

It’s certainly how most of our clients have found success, and a 54% growth in customer lifetime value.

Most people think of marketing in terms of customer acquisition: converting strangers into customers through various channels.

And whilst this is important, it takes a lot of effort and is often not profitable.

Your marketing strategy should never stop when someone becomes a customer.

Instead, pay attention to the people who’ve already invested in your business.

At Airbase, we aim to help you get maximum value from your customers over their entire lifecycle. We’ll help you build a customised retention strategy that supports your customers automatically, using a blend of expert strategy and automation technology.

Using customer retention helps you:

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If you’ve heard enough, let’s not waste time.

Book a 15-minute call with us here to take the next step.

Our Approach

No two clients are the same, so the specifics of what we do are tailored precisely to your needs. What is consistent, unique and proven is how we do it.

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Client Success Stories

We can talk about our services all we want; the proof of the pudding is always in the eating. Find out how we’ve been changing real businesses for the better.

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We're a platform agnostic agency

We’ll only suggest tech that’s right for you. Platforms we like include:

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