CRM AGENCY & MARKETING AUTOMATION SPECIALISTS

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LOOKING FOR A CRM AGENCY?

We're Airbase: the CRM agency that delivers 211% ROI

Is your marketing goal for this year to keep more customers?

Do you want lasting, engaged customer relationships that maximise profits?

Our approach has:

The biggest brands have invested in CRM to grow tenfold.

Work with us to turn your customers into a community of obsessed fans who:

Humanising CRM to build lifelong customer loyalty

Our unique approach to getting happier, loyal, more profitable customers

Sometimes it feels impossible to build trust and grow a loyal customer base.
It’s certainly common for people to mistrust brands and move on fast.

But there are ways you can use CRM (customer relationship management) to create loyal customers, by treating them like humans, not numbers.

It’s how our clients have seen up to 211% return on investment (ROI) from working with us.

We’re Airbase, a specialist CRM Agency, on a mission to create more meaningful relationships between business and customer.

Think about it. The most successful brands always feel:

And although it can be difficult to create connections with customers, it is possible if you know how.

We champion authenticity and humanise your CRM, through a personalised customer experience.

We blend expertise in marketing technology, with a deep understanding of customer journeys, brand communications and personalisation.

Add capabilities in data and analytics, with a dash of buyer psychology, and we’ll help you get, nurture and keep customers, automatically.

Our Results

CRM AGENCY

LYMA logo

Having taken the supplement world by storm from day one, with a product of unparalleled quality, LYMA has been determined to deliver a quality customer experience to match, and to do so at scale.

The brand has enjoyed dizzying success, and we’re proud to have been an integral part of that growth.

29%

growth in MRR within 12 months

211%

Return On Investment (ROI) within 6 months

54%

growth in Customer Lifetime Value

15,000

records migrated to a new journey

76%

average email engagement rate

CRM AGENCY

STAIT logo

STAIT Supplement is not so much a product as a wellness journey.

As with many premium supplements and nutritional products, the benefits accrue over several months.

We mapped out a benefits-based customer journey and identified key phases of that journey to help shape customer communications and drive engagement.

As well as providing support and value to customers, the automated journey is designed to minimise churn in the early months and maximise retention.

68%

growth in sales within 6 months

97%

growth in repeat purchase ratio

58%

increase in online store conversion rate

CRM AGENCY

STAIT logo

STAIT Supplement is not so much a product as a wellness journey.

As with many premium supplements and nutritional products, the benefits accrue over several months.

We mapped out a benefits-based customer journey and identified key phases of that journey to help shape customer communications and drive engagement.

As well as providing support and value to customers, the automated journey is designed to minimise churn in the early months and maximise retention.

lets do this

Ready to get started?

If you’ve heard enough, let’s not waste time.

Book a 15-minute call with us here to take the next step.

And we didn't stop there...

If you want to find out how we achieved:

341%

increase sales

300%

growth 

92/100

‘World class’ NPS score

10 hours

of time saved per week

341%

increase sales

300%

growth 

10 hours

of time saved per week

92/100

‘World class’ NPS score

Check out our other success stories below (WARNING: Side affects may include FOMO.)

What our clients have to say:

Our Service

We create CRM strategies tailored to your business’s circumstances and needs.

However, the following 4 steps build the foundation for our most successful CRM strategies

1. Customer Journey & Segmentation

We’ll define who your customers are, map their journey with your business, and identify the opportunities for interacting with you along the way.

Then we’ll dive into detail, segmenting your customers based on shared characteristics, behaviour or interests, for effective targeting.

Segmented email campaigns can lead to a 760% increase in revenue (per Campaign Monitor).

Automated messaging journeys for different segments helps you support customers at exactly the right time with the content they need.

Consistent, personalised contact that responds to their behaviour in real time, helps guide them to a lifelong and profitable relationship with you.

2. Brand & Messaging

We’ll explore your brand identity and tone of voice, and develop messaging for your customer journeys that builds an emotional connection with your customers.

In short, we’ll work with you to determine what you need to say, when you need to say it, and in what way.

The more precise your messaging, the more personal it feels, which increases engagement and gets better results.

3. Process & Systems

Now we dig into the technology. If needed, we’ll recommend an automation platform to suit you.

We’ll map out the processes; design and build the automations; and customise your selected platform as required.

We typically use email as the primary CRM channel – it remains no.1 for return on investment.

If needed, we can add multi-channel automations and integrations with tools such as SMS, social media ads, online chat and web automation.

4. Data & Reporting

Your business is only as strong as the data in it.

We’ll ensure you have visibility on key metrics to help you make better decisions and tailor your processes accordingly.

The result is customer journeys and outcomes that get better and better.

More than 88% of UK consumers prioritise personalisation as much or more than they did 2-3 years ago (per McKinsey).

Effective personalisation is always a priority.

It delivers more effective marketing and a better customer experience, resulting in more repeat purchases and greater customer lifetime value.

How we Deliver

Honestly, if you sign up with us, you’re in for a ride.

(A good one, we promise.)

But, don’t expect us to hold back… because we won’t.

We’re as much business partner as agency – we don’t just do what we’re asked. We also create, innovate and actively work with you to make things better.

We’ll only recommend solutions we know will benefit you, based on what we learn about you and your business.

We want to provide you with the best outcomes, using the tools best suited to get you there.

Therefore it can be hard to explain what you can expect on your journey with us, because our services are so tailor-made.

But, here’s a break down of a typical journey with us over the first year, so can be sure it’s a worthwhile one:

lets do this

Ready to get started?

If you’ve heard enough, let’s not waste time.

Book a 15-minute call with us here to take the next step.

Who we are

We’re a small but mighty team, founded on a passion to create leverage for our clients.

We blend an authentic real-human approach with the latest technology to deliver profitable 1-to-1 customer relationships at scale.

We work with those who embrace innovation, who are willing to try something new and are always striving to improve their results. The rewards will be great.

We might look unassuming, but all superheroes do at first…

Meet the team:

CEO

Phil Slorick

COO

Sally Walker

SENIOR MARTECH CONSULTANT

Martin Pearson

MARTECH CONSULTANT

Aaron Hinkley

MARKETING COORDINATOR

Ellen Richardson

Meet the team:

CEO

Phil Slorick

COO

Sally Walker

SENIOR MARTECH CONSULTANT

Martin Pearson

MARTECH CONSULTANT

Aaron Hinkley

MARKETING COORDINATOR

Ellen Richardson

Our Promise

Putting your trust in an agency can be a daunting (and costly) commitment.

That’s we take pride in upholding our promise to always be: 

Committed

We strive to do the best we can for our clients, team-mates and partners.

We’re focused, consultative specialists, we play to our strengths – and we’re in it for the long-haul.

Open

We’re always honest, transparent and straightforward.

We’re open minded, ready to listen to ideas, willing to be challenged and enthusiastic about new things.

Creative

Whenever we can, we look for new and inventive ways to get the best results for our clients and ourselves.

Our agile team embraces a spirit of innovation, risk and fun

Our Pricing

Being open is one of our core values. So, in that spirit, here’s what we charge.

*Here’s a pause for a small gasp if you need it*

We’re proud of our price because we believe, as always in life, you get what you pay for.

Our services are an investment. We don’t just do one-time ‘quick fix’ solutions – and don’t believe that’s what you deserve, either.

CRM can become part of the bedrock of your business: technology and strategies you can rely on to thrive long-term, and support a flourishing customer base.

Before deciding on a price, we like to understand your business, goals and requirements.

To give you an idea though, our minimum level of engagement is typically £15,000-£18,000 (approx $19,000-$23,000) in total over 6 months.

We believe that the quality and value of our service is worth what we charge, so everything we do is backed by our rather special Lifetime Tingle-Factor Guarantee…

The Airbase Lifetime Tingle-Factor Guarantee:

We guarantee you’ll be delighted working with us.

Because if, at any stage and for any reason, the quality of our service doesn’t fill you with joy (and give you a special tingle), we’ll offer you a refund or waive our fees for the billing period in question.

Our Pricing

Being open is one of our core values. So, in that spirit, here’s what we charge.

*Here’s a pause for a small gasp if you need it*

We’re proud of our price because we believe, as always in life, you get what you pay for.

Our services are an investment. We don’t just do one-time ‘quick fix’ solutions – and don’t believe that’s what you deserve, either.

CRM can become part of the bedrock of your business: technology and strategies you can rely on to thrive long-term, and support a flourishing customer base.

Before deciding on a price, we like to understand your business, goals and requirements.

To give you an idea though, our minimum level of engagement is typically £15,000-£18,000 (approx $19,000-$23,000) in total over 6 months .

We believe that the quality and value of our service is worth what we charge, so everything we do is backed by our rather special Lifetime Tingle-Factor Guarantee:

We guarantee you’ll be delighted working with us. Because if, at any stage and for any reason, the quality of our service doesn’t fill you with joy (and give you a special tingle), we’ll refund or waive our fees for the billing period in question.

CRM & MARKETING AUTOMATION AGENCY

Fresh from the marketing automation blog

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With CRM and marketing automation you’ll get a profitable and measurable system for nurturing leads, maximising sales and building loyalty.

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